These terms and conditions apply to the use of this website and by accessing this website and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions, you may not use or access this website.

This site is owned and operated by Maxwell Toro Imports limited, whose registered office is at Carron Lodge, Birlingham, Pershore, Worcestershire, WR10 3AB. Registered number 04589359 in the UK. VAT number. If you want to ask us anything about these terms and conditions or have any comments or complaints on or about our website, please email us at info@essenceofcolombia.co.uk

Placing an order

Making a purchase is easy. Just follow these steps:

• Shop on our website by browsing through our range of bags

• Click on an image to access the individual item’s product page where you will find information on size, colour options and availability

• Add an item to your shopping basket by clicking the "Add to shopping basket" button on the product page

• Review the items you have chosen in your shopping basket. If you want to delete an item, click on the "Remove" button next to the item

• You can view the items in your basket by clicking on the "Show Cart" option at the top of the home page

• You should understand that placing an item in your basket does not secure it for you and it can still be purchased by another customer. We suggest that you complete your order as soon as possible.

• Complete your order by clicking on "Checkout" and follow the steps shown

Should you need any assistance in placing an order please contact us on                          .


Amending an order

You can correct errors in your order up to the point at which you click on "Confirm order".


Stock availability

All items are subject to availability. We will inform you as soon as possible if the goods you have ordered are not available.


Delivery charge

Currently we only deliver to addresses within the United Kingdom. A delivery charge of ₤5 is applied to all orders for delivery in the UK regardless of the number of items ordered or the size of the parcel. We aim to dispatch your order within 48 working hours, payment verification and stock permitting. We anticipate it will take from 3 to 5 working days for your order to reach you via Parcel Force from the time you place it.

Delivery to the Channel Islands, the Republic of Ireland and other overseas destinations is subject to separate agreement. Please contact us to make your purchase if you live outside of the United Kingdom. If you attempt to make a purchase for delivery outside of the United Kindom we will not be able to dispatch your order.



Payment

When you click on "Confirm Order" on the payments page you will receive a confirmation email from Essence of Colombia and be re-directed to PayPal in order to make your secure payment.

If your payment is successful you will receieve another email confirming your order status.

The description of the goods, price, currency and delivery costs are set out on the order page. Orders shall be accepted at our sole discretion but are normally accepted once the payment has been successfully authorised.


Acknowledgement and Dispatch/Acceptance of Your Order

• You will be notified by email as soon as you have clicked "Confirm Order" to acknowledge receipt of your order. This does not constitute acceptance of your order. We reserve the right to refuse an order for any reason.

• You will be notified by email once your payment has been successfull. This does not constitute acceptance of your order. We reserve the right to refuse an order for any reason.

• You will be notified by email once your order has been dispatched.

Acceptance of all orders is subject to credit checks and we reserve the right to cancel any order which does not comply with these regulations.

Purchases made on our website are for the personal or gift use of the buyer only and are not to be used for resale, commercial purposes or any other commercial benefit. We reserve the right to restrict or refuse multiple quantities of an item being shipped to any one customer or postal address.


Delivery and Warranty Arrangements

We will use our reasonable endeavours to deliver the goods within the times indicated. However, where delivery times and dates are given, they are for general guidance only and we will not be held liable for late delivery of gods caused by circumstances beyond our reasonable control.

You a responsible for making arrangements to receive the goods and if the goods are held at the Post Office or other delivery company’s depot because no one was available when the goods were delivered then it is your responsibility to collect the goods as soon as possible. It is important that the address you supply to us is correct.

We warrant to you that the goods ordered by you will meet the description as shown on this website. We will not have any responsibility for any loss or damage to the goods that occurs after delivery. A signature and confirmation of receipt constitutes completion of delivery.


Delays

It can happen that the delivery of your order may be delayed for various reasons outside our control. We will make every effort to keep you informed so please ensure that your contact details are up to date.